AAFDL Editora has an online complaints book for its clients.
Should you wish to file a complaint respectively about a purchased item or contracted service or any other matter, it deserves our best attention.
Please contact us first to have the opportunity to solve your problem.
Talk to us:
Phone: +351 210 998 771 | +351 217 934 624
Email: livraria@aafdl.pt
Give us a chance...
Contact us and we will certainly do our best to solve your issue to your satisfaction, taking this opportunity to continuously improve our services and deserve your trust and preference in the future. Thank you!
Electronic Complaint Book
If you wish to proceed with your complaint, please use the Electronic Complaint Book (https://www.livroreclamacoes.pt/).
Duty of information under the provisions of Article 18 of Law No. 144/2015 of September 8
In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Body for consumer disputes:
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
1099-032 Lisboa
Telefone: 213 847 484; email - cniacc@unl.pt
www.arbitragemdeconsumo.org
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 Coimbra
Telefone: 239821690/289; fax – 239821690; email – geral@centrodearbitragemdecoimbra.com
www.centrodearbitragemdecoimbra.com
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º - 1100-207 Lisboa
Telefone: 218807030; fax – 218807038; email – jurídico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
www.centroarbitragemlisboa.pt
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6 - 4050-225 Porto
Telefone: 225508349/225029791; fax – 225026109; email – cicap@mail.telepac.pt
www.cicap.pt
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga
telefone: 253617604; fax – 253617605; email – geral@ciab.pt
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
telefone: 258809335; fax – 258809389; email – ciab.viana@cm-viana-castelo.pt
www.ciab.pt
In the event of an online consumer dispute, the consumer may resort to an online dispute resolution (ODR) system, the ODR ("online dispute resolution") platform, with competence for the resolution of disputes relating to contractual obligations arising from online sales or service contracts. Access to the Electronic Alternative Dispute Resolution Platform for online sales or service contracts is available at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PT